hay88 Privacy Policy – How We Protect Your Data

This Privacy Policy applies to all users of the hay88 platform, including visitors who browse the website without registering, registered account holders, and players who access hay88 through the mobile app on Android or iOS.

hay88 is intended for players in the Philippines who are aged 21 and above. If you are under 21, you should not register an account or submit any personal information to the platform.

By accessing hay88.uk or using the hay88 app, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described below.

hay88 collects personal data that you provide directly and data that is generated automatically when you use the platform. The types of personal data we collect include:

hay88 does not collect unnecessary personal data. Only information required to operate your account, process transactions, and comply with applicable legal obligations is collected.

hay88 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are inconsistent with the purposes stated at the time of collection. The main purposes for which we use your data include:

• Account management: Creating and maintaining your hay88 account, processing login requests, managing your session, and keeping your account balance accurate in PHP.
• Transaction processing: Handling deposits and withdrawals through Philippine banking channels and local e-wallets, and maintaining a clear record of your financial activity on the platform.
• Identity and age verification: Conducting KYC checks to confirm your identity and ensure you meet the minimum age requirement of 21 years old.
• Security and fraud prevention: Monitoring account activity to detect and prevent fraud, money laundering, unauthorised access, and other prohibited conduct.
• Customer support: Responding to your enquiries and resolving issues related to your account or transactions.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including record-keeping and reporting requirements.
• Platform improvement: Analysing aggregated usage data to understand how players use hay88 and to improve platform performance, navigation, and game availability.
• Communications: Sending you account-related notifications, transaction confirmations, and service updates. These communications are necessary for account operation and cannot be fully opted out of while your account is active.

hay88 does not use your personal data for unsolicited third-party marketing without your consent, and we do not sell your data to any third party for their independent marketing use.

hay88 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the services described in the hay88 Terms and Conditions, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering rules, age verification obligations, and financial record-keeping requirements.
• Legitimate interests: Processing carried out in pursuit of hay88's legitimate interests in platform security, fraud prevention, and service improvement — provided those interests are not overridden by your data protection rights.
• Consent: Where hay 88 relies on your consent to process certain data (such as optional marketing communications), you may withdraw that consent at any time by contacting us at [email protected]. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

hay88 does not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted parties in specific, limited circumstances:

• Payment processors and financial institutions: To process your deposits and withdrawals in PHP via Philippine banking channels and local e-wallets. These partners are bound by strict data protection obligations and are only permitted to use your data to complete the transaction.
• Identity verification providers: Third-party KYC and document verification services that help us confirm your identity and age as required by our operating procedures.
• Technology and platform providers: Service providers who help us operate the hay88 platform, including hosting, security monitoring, and customer support tools. These providers act on our instructions and cannot use your data for their own purposes.
• Legal and regulatory authorities: Where we are required by law or a valid legal order to disclose your information to a government body, law enforcement agency, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or restructuring of the hay88 business, your personal data may be transferred to the successor entity. We will notify you if this occurs and your rights will be maintained.

All third parties with whom hay88 shares personal data are required to handle that data securely and in accordance with applicable data protection principles.

hay88 uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players use the site. Cookies are small text files stored on your device when you visit a website.

The types of cookies used on hay88 include:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in and remember your preferences during a session. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Help us understand how players navigate the platform, which pages are visited most, and where issues arise. This data is used in aggregated form to improve the hay88 experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorised logins, and suspicious behaviour patterns.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the hay88 platform. hay88 does not use cookies to serve third-party advertising.

hay88 applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL encryption for all data transmitted between your device and the hay88 platform
• Secure storage of account credentials using hashing and encryption
• OTP-based verification for sensitive account actions, including logins from new devices and withdrawal requests
• Access controls that restrict internal access to personal data to authorised personnel only
• Regular monitoring for suspicious account activity and security incidents

While hay88 takes reasonable and appropriate steps to secure your data, no system is entirely immune to security risks. You are responsible for keeping your own account credentials — including your password and OTP codes — confidential. Do not share these with anyone.

If you suspect that your hay88 account has been accessed without your authorisation, contact us immediately at [email protected] so we can investigate and take appropriate action.

hay88 retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by our legal and operational obligations.

Financial transaction records, identity verification documents, and account history may be retained for an extended period in line with applicable anti-money laundering and record-keeping requirements. After the applicable retention period expires, your data will be securely deleted or anonymised.

If you request the closure of your hay88 account, we will process your request and retain only the data that we are legally required or permitted to keep. The remaining data will be deleted within a reasonable timeframe following account closure.

As a hay88 player, you have rights regarding your personal data. These include:

• Right of access: You may request a copy of the personal data hay88 holds about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to deletion: You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a concern is being resolved.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to us.
• Right to object: You may object to the processing of your personal data where hay88 relies on legitimate interests as the legal basis.

To exercise any of these rights, contact the hay88 support team at [email protected]. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request.

hay88 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adult players in the Philippines who meet the minimum age requirement.

If we become aware that personal data has been submitted by a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on hay88, please contact us at [email protected] so we can investigate.

hay88 may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or platform features. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of the hay88 platform after a revised Privacy Policy is posted constitutes your acceptance of the updated terms. If you have concerns about any changes, you may contact us or request account closure.

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how hay88 handles your personal information, please get in touch with our support team.

Email: [email protected]

For general platform questions, visit the FAQ page. For information about responsible gaming and self-exclusion tools, visit our Responsible Gaming page.